Refund policy
This policy sets out the conditions under which products purchased on nikashi.in may be returned, replaced or refunded.
Eligibility
You may request a return within 7 days of delivery if your Nikashi product arrives damaged, defective, or different from the product ordered.
How to request a return
- Email helpline@nikashi.in within 7 days of delivery, quoting your order number.
- Attach photographs or an unboxing video showing the issue.
- Our authorised service partner will inspect the product, normally within 48 hours.
- If the claim is approved, we will replace the product or issue a refund.
Conditions
- The product must be returned in its original packaging with all accessories, including the remote control, stand and manuals.
- Physical damage after delivery, liquid damage and damage caused by incorrect installation are not covered.
- Change-of-mind returns are not accepted once a product has been unboxed and installed.
Refunds
Approved refunds are issued to the original payment method within 5–7 working days. The time taken for the amount to reflect in your account depends on your bank.
Related policies
For order cancellations, please refer to our Cancellation Policy. For repairs after the return window, please refer to Warranty & Services.
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